FAQs

Below you'll see some of the answers to commonly asked questions or queries you may have about your visit to Arena and Convention Centre Liverpool.

If these FAQs don't answer your question, please feel free to contact us.

General

Q. Am I able to photograph or film the exterior of ACC Liverpool?

ACC Liverpool, home to the BT Convention Centre and Echo Arena, welcomes members of the public taking photographs of the building and surrounding areas and are pleased that so many already enjoy doing so on a daily basis.
 
It is not the policy of ACC Liverpool to stop the general public from taking photographs on our site.
 
That said, we have been advised by the relevant authorities that given the sensitive nature of a number of the events held at ACC Liverpool, vigilance with regards to activity and interest in and around the building should be at the highest level.

We will therefore always need to reserve the right to challenge visitors to the site to ascertain the nature of any activity, in order to protect the safety of the general public and visitors to our venues.  As a result, members of the public on ACC Liverpool land may be approached by our security staff.
 
We trust that this will allow members of the public to continue to enjoy their visits to ACC Liverpool, and in particular for amateur photographers to enjoy our unique building and surroundings unimpeded.

Q. Can I use the venue wireless internet?

Absolutely, details can be obtained from the Business Centre - telephone 0151 239 6001.

Q. Can you provide any information on local restaurants?

For further information about local restaurants and bars around Liverpool please visit www.visitliverpool.com.

Q. Do you have a civil wedding license?

ACC Liverpool does not hold a civil wedding license.

Q. Do you have a visitor feedback form?

If you have a comment/question/feedback please feel free to contact us by using this form.

Please note, if a customer experiences any problems with their seating or enjoyment prior to or during the Event the customer must inform senior venue staff immediately as issues cannot always be resolved after the Event.

Q. Do you have any recommended hotels?

We have two hotels on site, The Jury's Inn and Staybridge Suites, which both offer high qualities of accommodation. Alternative hotels around Liverpool can be found at www.visitliverpool.com and our directory.

Q. How do I get to ACC Liverpool?

Please see directions below:

Public transport
Buses run frequently throughout Liverpool City Centre. Liverpool's new bus terminus is only five minutes walk from ACC Liverpool.

Taxis are also available nearby, with the nearest taxi ranks being located on Salt House Dock and Blundell Street. 

If you are travelling for a big event and other people are also travelling then order a coach from wherever you live and travel to  ACC Liverpool.

By car
From the North - take M6 to junction 26 and follow signs M58 Liverpool. Follow to end of M58 and follow signs for A59 Liverpool. Continue to follow A59 City Centre, until picking up signs for the Albert Dock. Carry on past, with the Albert Dock on your right, and pick up signs for Kings Waterfront parking, which will direct you into our multi-storey car park.

From the South - M6 to junction 21A, take M62 to Liverpool. Follow signs for City Centre, until picking up signs for the Albert Dock. Carry on past with the Albert Dock on your right and pick up signs for Kings Waterfront parking, which will direct you into our multi-storey car park.

For Sat Nav, please try the postcode L3 4BX.

By train
From the South - Virgin Rail operate hourly direct services to Liverpool Lime Street (London to Liverpool - approx. 2.5 hours).

From the North - Virgin Rail to Wigan North Western, local train to Liverpool Lime Street.

ACC Liverpool is a 15 minute walk down Hanover Street, for directions please see map. 

By plane
Fly direct to Liverpool John Lennon Airport or to Manchester International Airport. Direct public transport links will take you to the heart of Liverpool.

Q. Is there a drop off/pick up point?

The drop off/pick up point is situated on Monarchs Quay, on the Convention Centre side of ACC Liverpool. View the map to find the drop off/pick up point. 

Q. Is there a general information desk?

There will be a general information desk located on the Galleria level. The visitor services co-ordinator situated at this desk will be able to give out general information about the building, events, local area and to hopefully help with any other information you require

Q. Is there an outside area which we can use/eat in?

The piazza offers an outdoor area for all ACC Liverpool visitors to use and enjoy. 

Q. Is there somewhere to park my bicycle?

Bike stands are located on the riverside at ground level in the centre of the building, as well as in our multi-storey car park. These bays are for push-bikes only, and not motorcycles.

Q. What facilities are there for disabled delegates?

ACC Liverpool is fully accessible to all patrons; specific details are available on request - call visitor services on 0151 703 6001, or the organiser of your event.

Q. What do I do if I have a complaint?

We aim to offer the best service available to everyone who enjoys and uses the venue. If, however, you do have a complaint, please contact our team on 0151 475 8888 or via email at feedback@accliverpool.com

Q. Where can I park?

There is a 1,600 space multi-storey car park here on site at ACC Liverpool. Alternative, nearby, car parks are shown on this map. 

Prices for the ACC Liverpool car park are as follows, but on event days prices may vary.

£2 for up to 1 hour
£3 for up to 2 hours
£5 for up to 5 hours
£8 for up to 9 hours
£10 for up to 24 hours

Echo Arena event parking - £5.00

There are 70+ disabled spaces in the multi-storey car park, dispersed on each level.

Q. Where can I find information on other attractions in Liverpool?

Liverpool provides a fantastic location for any up and coming events. Please feel free to explore the following links to find further information on what the city has to offer:

www.liverpool.com
www.visitliverpool.com
www.liverpool08.com

Visitor Services can provide information on bars, restaurants and accommodation as required - please call 0151 703 6001, visit the visitor sevices desk in the Galleria or alternatively e-mail info@accliverpool.com

Q. Where is the nearest cash machine?

We have a Barclays cash machine located in the Galleria mezanine level, which can be used free of charge.

Organising an Event

Q. Do you provide technical assistance?

Technical assistance can be provided for all of our IT and AV equipment.

Q. Do the rooms have air conditioning?

Yes, all rooms are fitted with air conditioning.

Q. How do I make a booking?

Please contact one of the Arena or Convention Centre sales team on 0151 475 8888.

Q. How do I order AV/IT facilities for my event?

To order these facilities please contact your event manager on 0151 703 7252 (Convention Centre) or 0151 703  7237 (Arena).

Q. What catering facilities are available at ACC Liverpool?

Heathcotes are our in-house caterers for both the Echo Arena and BT Convention Centre. If you require any further details regarding our menus please feel free to contact a member of our sales team on 0151 703 7261

Q. What technical facilities are available at ACC Liverpool?

With state of the art technology, your IT requirements can be fully supported with Wi-Fi connectivity; Internet enabled, wireless phones; security protection through virtual networks, and more. Our digital audiovisual technology packages can include projection, sound and dedicated technicians.

Q. What facilities are there for disabled customers at ACC Liverpool?

ACC Liverpool is fully accessible for all customers, with accessible toilets, lifts and entrances in all areas. The Arena is fully DDA compliant with 68 dedicated bays and seating for carers, all providing excellent views of the stage. The Convention Centre has 22 seats in the auditorium suitable for those with special accessibility requirements. Further information is available on request - call our general information line on 0151 475 8888.

Q. What room or layout options do you offer?

We offer a large variety of room options to cater for every need. For more details please visit the Venue details section of our website.

Q. What is the largest event you can hold?

Due to the innovative flexibility of the building design, ACC Liverpool can cater for events of any size, from 10 to 10,600 people. Please feel free to explore the venue for different room layouts by clicking here or contact one of our events teams for further information - Convention Centre: 0151 703 7252, Arena: 0151 703 7232.

Q. What is the minimum number of people you would cater for?

Here at ACC Liverpool we aren't only interested in catering for the larger events. We are just as pleased to offer our facilities to much smaller meetings and events too.